This Online Privacy Policy & Legal Statement (the "Policy") applies to LoveWise.app, and the LoveWise Mobile Application. ("LoveWise.app" “Mobile App” or the "website"). It is designed to enforce our commitment to the privacy of your personal information, and let you know how we collect and use it. This Policy applies only to activities on LoveWise.app, and its Mobile App and not to any sites we may link to. By using the websites, you accept our Policy. We may revise it at any time by updating the websites. If you have any questions regarding this Policy, please contact us at: support@lovewise.app
LoveWise is committed to protecting your privacy and uses some of the most sophisticated security software commercially available. Any personal information you submit to us is sent through a secure channel, using SSL/TLS (Secure Sockets Layer/Transport Layer Security) encryption. You can verify this by viewing and/or clicking on the security seal icon visible on the order page.
To verify that your browser is in secure mode, you can check the URL address bar at the top of your browser. This line should show the first characters as “https” when a secure connection has been established, rathe than the “http” which indicates that a connection is not secure. Finally, you can also check for a "padlock" or a "key" icon in the Top Right-hand corner of your browser window. To review security features, double-click on the icon.
In regard to, interaction with certain services available on LoveWise.app, some written communications, such as the messages from advisors in your account may be monitored by LoveWise. LoveWise does not screen or edit the content of communications between members and Advisors during online chat readings.
When you purchase online, we collect and store the following personal information:
We also collect and store the following technical information when you visit our site:
We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services as well as which programs and news that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by following the instructions included in each marketing email or by changing your preferences in your account. You may unsubscribe from mobile notifications by changing your settings in the App or on your third-party device.
As a general matter, you can browse in our Website(s) and Telephone Systems without submitting your personal information to us, although we may receive and collect certain personal information automatically, as outlined in the information we collect section of this Privacy Policy, including analytics regarding our websites, information your Internet browser automatically sends when you visit our websites, and information collected by cookies.
However, thee are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:
thee are circumstances in which we automatically receive and collect information from you. The most common sources of this information include:
We analyze the history of chats, phone calls, calls to technical support and requests on the website and / or on the social network pages of LoveWise in order to improve the quality of the services provided.
We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services. A service provider’s use of such information is restricted by confidentiality agreements between LoveWise and such provider.
We may share personal information with the third-party companies we work with for our purposes, though in general we do not share personal information about you with third parties for third party marketing or advertising purposes. We may also share other information in our discretion, including automatically collected information, which may be used by third parties for third party marketing, advertising, and other purposes.
Additionally, in special circumstances, your information may be shared with othes in order to voluntarily comply with applicable laws, cooperate with law enforcement and protect the interests or safety of LoveWise.app or other visitors to this site.
At some point, LoveWise may sell or transfer subsidiaries, divisions or business units. If any such transactions occur, customer information relating to the transferred unit would likely be one of the transferred business assets. Also, if LoveWise or substantially all of its assets were acquired by another entity, customer information would be one of the assets transferred. However, any information transferred in these situations would remain subject to the terms and conditions set forth in the Privacy Policy in effect at the time of collection of the information (unless the customer consents othewise).
LoveWise will not knowingly disclose the content of the interactions between our members and psychics. By making use of our telephone, chat, video and messaging services you consent to the content of these communications being recorded and/or saved privately for your protection and quality assurance. You can opt out of recordings by logging into the My Account section of our website and changing your Personal Info.
If you would like to be removed from LoveWise marketing communications lists, please provide us with the contact information required via any of the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.)
If you have any questions or concerns about this Privacy Policy, you may e-mail us at support@lovewise.app
This Policy is effective March 22, 2022.